Refund policy

Return and Refund Policy
1. General Provisions

We strive to provide high-quality service and ensure that the products meet your expectations. This return and refund policy governs the terms and conditions for returning items purchased from our online musical instrument store.

Payment on the website is processed through Shopify Payments.

2. Return Policy

You can return an item within 14 calendar days of receiving your order if:

the item has not been used;

it is in its original condition, packaging, seals, and complete;

you have proof of purchase and the order number.
3. Non-returnable Items

The following items are not eligible for return or exchange:

items showing signs of use;
digital products and software;
custom-ordered or customized instruments;
consumables (strings, picks, reeds, etc.) after opening the packaging;
Headphones, microphones, and personal care products after opening for sanitary reasons.
4. Damaged or Defective Product

If the product was delivered damaged or has a manufacturing defect, please contact us within 48 hours of receiving your order.

To process your request, we may require:

Photos of the product and packaging;
A description of the problem;
Order number.

After inspection, we will offer:

Replacement;
Repair;
Partial or full refund.
5. Return Procedure

To arrange a return, please contact our customer support team by email or through the contact form on the website.

In your request, please include:

Order number;
Product name;
Reason for return.

After confirming your return, we will provide shipping instructions.

6. Refunds

After receiving and inspecting the returned product, your money will be refunded using the same payment method used for purchase.

Return processing times are typically:

Up to 5 business days for item inspection;
Up to 10 business days for funds to be credited to your bank or payment system.

Please note: crediting times vary depending on your bank or payment provider.

7. Return Shipping Costs
If the return is due to a defect or a store error, we will cover the shipping costs.
In other cases, the buyer is responsible for the return shipping costs.

8. Order Cancellation

You can cancel your order before it ships. If the order has already been submitted to the delivery service, cancellation is processed through the return process.

9. Contact Information

If you have any questions about returning or exchanging items, please contact us via the contact form on the website or by emailing our customer support team.